Terms and Conditions
These Terms and Conditions describe the rules that apply when you use our site and services. They explain the relationship between us and players, set out our expectations for account use, and cover how we handle deposits, withdrawals, promotions and disputes. We operate this service in accordance with applicable laws and expect customers to follow the standards set out below. By registering or playing you agree to these terms and any policy updates we publish.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or address unless we agree otherwise. You must not allow anyone else to use your login credentials and should tell us immediately if you suspect unauthorised access. We may require you to verify your identity or address at any time and before processing withdrawals. Failure to provide requested documentation may result in account suspension or closure.
Eligibility requirements
To register you must be at least 18 years old and be located in a territory where we accept accounts. Residents of restricted countries are not permitted to open accounts or play for real money. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed or where continuing to provide services would breach local law.
Acceptable platform use
Our services are for personal, non-commercial use only. You must not attempt to use bots, automated software, scripts or any method that interferes with normal play or gives an unfair advantage. Fraudulent activity, collusion, chargebacks, money laundering or attempts to exploit promotions may result in forfeiture of funds, bonus removal and account closure. Users must comply with all reasonable security and verification checks we apply.
General bonus and promotion rules
Promotions and bonuses are subject to specific promotional terms in addition to these general terms. Bonuses may include conditions such as minimum deposit methods, wagering requirements, game contribution restrictions and maximum conversion limits. Offers are limited to one per eligible customer unless otherwise stated. Any suspected abuse or breach of promotion rules may result in withheld or cancelled bonus funds and winnings.
Deposits and withdrawals
We accept a range of payment methods in GBP. Minimum deposit and withdrawal levels are set out in the cashier and may vary by method. For example, a minimum deposit of £10 is commonly required. Withdrawals are processed after any required identity and source-of-funds checks. Processing times depend on the payment method and may require up to several business days once cleared. Large withdrawals may be paid in instalments while additional checks are completed.
Verification checks
We will ask for identification documents to comply with our verification obligations. Documents should be current and readable. Until checks are complete we may restrict account activity or delay payments. Any fees charged by your payment provider are your responsibility.
Dispute resolution
If you have a complaint please contact our support team and provide full details. We will investigate and aim to resolve disputes promptly and fairly. If we cannot reach an agreement you may have the option to refer the matter to an appropriate independent body or regulator in your jurisdiction, where applicable.
Updates to terms and conditions
We may amend these terms from time to time. Material changes will be notified on site or by email where you have provided contact details. Continued use of the service after notice constitutes acceptance of the updated terms. It is your responsibility to review these terms regularly.