Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal data when you register for an account, play games or otherwise interact with Lucky Touch Bingo. We take your privacy seriously and aim to be clear about what information we hold, why we need it and how you can manage your choices.

Types of data we collect

We collect different categories of information to operate your account and provide our services. We only collect data that is necessary for those purposes.

Personal data

This includes information you provide when you register or contact us, such as your name, date of birth, home address, email address and phone number. We also gather identity documents when verification is required, and any other information you provide when communicating with our support team.

Technical data

We collect technical information required to deliver our services and maintain security, for example IP address, device type, browser, operating system and login timestamps. We also log game activity and session information to ensure fair play and to improve system reliability.

Transactional data

Transactional data covers payment and transaction details, including deposit and withdrawal records, payment method used, transaction amounts and currency. This data is necessary to process payments, detect fraud and comply with financial and regulatory obligations.

How we use your information

We use your data to create and manage your account, process payments, carry out identity checks, respond to enquiries and provide customer support. We also use information to monitor account activity for fraud prevention and to meet legal obligations. Where permitted, we may use aggregated, anonymised data for reporting and operational purposes.

Data protection practices

We store personal information securely and apply appropriate technical and organisational measures to protect it from unauthorised access, loss or misuse. Access to personal data is limited to staff and service providers who need the information to carry out their duties. We retain data only for as long as necessary to fulfil the purposes described or to meet legal and regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember preferences and deliver functionality such as secure login. Third-party tags may be used for analytics and measurement. You can manage cookie preferences via your browser settings or through our cookie notice where provided.

User rights

You have rights over your personal data, including the right to access, correct or delete the information we hold about you, and to object to certain types of processing. Requests will be handled in accordance with applicable data protection rules and subject to any legal or regulatory requirements that may apply.

Access, correction and deletion of data

If you want to review, update or request deletion of your personal information, contact our privacy team at [email protected]. We will verify your identity before acting on requests and will explain any reasons why we may be unable to comply in full, for example where we must retain certain records for legal or regulatory reasons.

Information sharing and third parties

We may share personal data with trusted service providers who perform services on our behalf, including payment processors, identity verification providers and fraud prevention services. We may also disclose information where required by law or to protect our rights. All third parties are required to handle your data in line with this policy and applicable law.

Privacy policy updates

We may update this policy from time to time to reflect changes in our operations or legal obligations. When we make material changes we will publish an updated version on the site and, where appropriate, notify you through your account or by email.