Get in Touch With Our Team
Our support team is available to help with account queries, verification, technical issues and general feedback. If you need assistance with deposits, withdrawals, game access or responsible gambling tools, we’ll respond promptly and treat your enquiry fairly. Contact us by live chat, email or phone; our advisers are authorised to help with account matters and will liaise with other teams or external organisations if required. We aim to resolve issues quickly and act in your favour.
| Department | Contact |
|---|---|
| Customer support | Live chat (Mon-Fri 09:00-18:00) or email: [email protected]. Typical reply within 2 hours. |
| General enquiries | Email for account and policy enquiries: [email protected]. Replies within 24 hours. |
| Affiliate enquiries | Partnerships team: [email protected]. Typical reply within 48 hours. |
| Phone | +44 20 7946 0823. Call for urgent account matters. |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
Email is our preferred contact method for detailed requests, account-related issues or enquiries requiring documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account information. This helps us process your request faster and avoids delays when we need to check ID or supporting documents.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account or payment questions are often handled the same day; more complex cases, such as detailed verification or disputed transactions, may take longer while we investigate. If a case requires third-party checks we’ll keep you updated and provide an estimated timeframe as soon as possible.
Feedback
We would love to hear your feedback, suggestions or ideas to improve the site. Send your thoughts via live chat or email to [email protected], or use the feedback form in your account. Every message is reviewed carefully by our team and used to refine promotions, features and the overall user experience so we can make the site easier and more enjoyable for you.